Be honest—when a patient says their pain is a “12 out of 10” but they’re casually scrolling on their phone, do you silently roll your eyes? What’s the most exaggerated pain scale rating you’ve ever heard?
Quick example: when I did remote CSR, a cheap second monitor and a proper noise‑canceling USB headset saved my sanity so I wasn’t alt‑tabbing like a raccoon at 2 a.m. 
. At $13–$16.35 I’d ask about paid training, whether they supply gear or a stipend, and what QA score you have to hit — ours was 92% with verbatim disclosures and a ding if you breathed wrong, ugh. If the client mixes voice with chat/email, be ready because channel juggling is way spicier than it sounds.